Forgot User Login Flow Shows System Error

Forgot User Login feature does not work after upgrading to Oracle Identity Manager 11.1.2.

The workaround for this issue is as follows:

Create a notification template manually with the following credentials:

Log in to the System Administration Console.

Select Notification.

In the search box, search for ForgottenUsernameNotification, PasswordExpiredNotification, and PasswordWarningNotification.

Do the following if you do not see any of them listed in the search results:

ForgottenUsernameNotification:

Select the Create Notification Template. It is located above the search results with a plus icon, next to the pencil icon. The Create Notification Template screen appears.

Enter the following details:

Template Name: ForgottenUsernameNotification

Available Event: ForgottenUsername

Encoding: UTF-8

Message Subject: Your User Login

Type: HTML

Short Message: User Login

Long Message:


Your $tenantName user login – $userLoginId



Click Save.

PasswordExpiredNotification:

Select the Create Notification Template. It is located above the search results with a plus icon, next to the pencil icon. The Create Notification Template screen appears.

Enter the following details:

Template Name: PasswordWarningNotification

Available Event: PasswordWarning

Encoding: UTF-8

Message Subject: Password Expiry Warning

Type: HTML

Short Message: Password Expiry

Long Message:



Your Password is about to be Expired. Please reset your Password.

UserID: %1

For any issues, please contact [admin email or phone]

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Click Save.

PasswordExpiration:

Select the Create Notification Template. It is located above the search results with a plus icon, next to the pencil icon. The Create Notification Template screen appears.

Enter the following details:

Template Name: PasswordExpiredNotification

Available Event: PasswordExpiration

Encoding: UTF-8

Message Subject: Password Expired

Type: HTML

Short Message: Password Expired

Long Message:



Your Password has Expired. Please reset your Password.

UserID: %1

For any issues, please contact [admin email or phone]

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Click Save.

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