Generic Technology Connectors – Common Errors Encountered During Reconciliation

Problem Description (Error Message) Solution
No run time provider parameters available Use the Manage Generic Technology Connector feature to check the values specified for the run-time parameters. Then, retry reconciliation.
No design time provider parameters available Use the Manage Generic Technology Connector feature to check the values specified for the design parameters. Then, retry reconciliation.
Staging directory location is not defined Use the Manage Generic Technology Connector feature to check the value specified for the Staging Directory (Parent Identity Data) parameter. Then, retry reconciliation.
File encoding is not defined Use the Manage Generic Technology Connector feature to check the value specified for the File Encoding (Parent Data) parameter. Then, retry reconciliation.
Archive directory location is not defined Use the Manage Generic Technology Connector feature to check the value specified for the Archiving Directory parameter. Then, retry reconciliation.
Cannot process files as not even fixed-width delimiter has been defined Use the Manage Generic Technology Connector feature to check if a value has been specified for one of the following parameters:

  • Specified Delimiter
  • Tab Delimiter
  • Fixed Column Width

Then, retry reconciliation.

No Parent files in staging directory

No files available for reading

Ensure that data files are present in the directory specified as the value of the Staging Directory (Parent Identity Data) parameter. Then, retry reconciliation.
No child data present in staging directory

No files available for reading

Ensure that data files are present in the directory specified as the value of the Staging Directory (Multivalued Identity Data) parameter. Then, retry reconciliation.
The staging directory cannot be accessed. Either the directory path does not exist or necessary access permissions are missing Ensure that the directories specified as parameter values have the required permissions. See Section 17.1, “Shared Drive Reconciliation Transport Provider” for information about the required permissions. Then, retry reconciliation.
Data files could not be read as its File encoding is not supported. Use the Manage Generic Technology Connector feature to check the value specified for the File Encoding parameter. Then, retry reconciliation.
Not able to parse metadata Check the metadata (contents of the second row) present in the parent and child data files. There may be a problem with the delimiter used in the files. Fix the problem, and then retry reconciliation.
Not able to parse header Check the header (contents of the first row) of the data files. There may be a problem in the format of the header. See Section 17.1, “Shared Drive Reconciliation Transport Provider” for information about the header format.

Fix the problem, and then retry reconciliation.

Current Record is erratic and cannot be parsed Check the entry that is written to the application server log file. It may contain errors that cannot be parsed. Fix the problem, and then retry reconciliation.

 

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